Shipping Policy

Orders placed before 4 pm IST on a working day are dispatched the same evening. Anything later goes out the next working morning.

The unit is closed on Sundays and during Holi week. Orders placed then are dispatched on the next working day.

Custom cuts above 3.5 m are cut from the bolt to order and add one working day.

• Orders of ₹2,999 and above: free, insured, across India.
• Below ₹2,999: a flat ₹99 anywhere in India.
• Cash on delivery: an additional ₹49 handling fee.
• International: calculated live at checkout by weight and destination. Import duties and local taxes are the buyer's responsibility.

You receive an SMS and email with the AWB number the moment the parcel leaves Bagru. The same link is available on the Track Order page and inside your account.

Tracking can take up to twelve hours to show its first scan — that is the courier's system catching up, not a lost parcel.

Every parcel is insured for its full value in transit, at our cost.

If a parcel arrives torn, wet or tampered with, photograph it before opening it fully and send the images to us the same day. We replace or refund immediately and take the claim up with the courier ourselves — you are not asked to chase them.

• Couriers make three attempts. If all three fail, the parcel returns to Bagru.
• Prepaid orders are refunded in full on receipt, less nothing.
• For COD orders returned undelivered, we ask that the ₹49 handling fee be settled before a further COD order is accepted.
• Please make sure the phone number on the order is reachable — almost every failed delivery traces back to an unanswered call.

Lengths are folded into a reusable unbleached cotton pouch, wrapped in recycled kraft, and taped with paper tape. There is no plastic in the parcel.

A card inside names the printer who stamped your length. We are told people keep them.

A small number of PINs sit outside our courier network. The PIN checker on any product page will tell you before you pay.

If yours is unserviceable, write to us — we can usually route via India Post Speed Post or deliver to the nearest serviceable PIN.